Terms of Service

Welcome to Pet Pal Boutique. By accessing or purchasing from our online store at petpalboutique.com, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. Overview

Pet Pal Boutique is a print-on-demand online store offering pet-inspired apparel and clothing for pet lovers across Australia and worldwide. These terms apply to all visitors, customers, and users of our website.

2. Products & Print-on-Demand

All products sold at Pet Pal Boutique are custom-made on demand. This means each item is printed and produced specifically for you at the time of your order. As a result, production times may vary. Product colours may slightly differ from what is displayed on screen due to monitor settings and printing processes.

3. Orders & Payment

By placing an order, you confirm that all information provided is accurate and complete. We accept major payment methods available at checkout. All prices are listed in Australian Dollars (AUD) unless otherwise stated. Pet Pal Boutique reserves the right to cancel or refuse any order at our discretion.

4. Shipping & Delivery

We ship Australia-wide and internationally. Estimated delivery times are provided at checkout and may vary depending on your location and the print-on-demand production process. Pet Pal Boutique is not responsible for delays caused by third-party carriers or customs processes.

5. Returns & Exchanges

As our products are custom printed on demand, we do not accept returns or exchanges for change of mind. However, if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we will arrange a replacement or refund at no additional cost to you.

6. Intellectual Property

All designs, graphics, and content on petpalboutique.com are the property of Pet Pal Boutique and are protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use our designs without prior written permission.

7. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Limitation of Liability

Pet Pal Boutique shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the order in question.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website following any changes constitutes your acceptance of the revised terms.

10. Contact Us

If you have any questions about these Terms of Service, please contact us through our website at petpalboutique.com. We're here to help and committed to ensuring a great experience for every pet lover who shops with us.