Returns & Refund Policy
Our Commitment to You
At Petpal Boutique, we take pride in delivering high-quality, custom-made products crafted just for you. Because every item is printed on demand specifically for each order, we have tailored our return and refund policy to reflect the unique nature of our products.
Non-Returnable Items
As all our products are custom printed on demand, we are unable to accept returns or exchanges for:
- Change of mind
- Incorrect size selection by the customer
- Items that have been used or washed
We strongly encourage customers to review our size guides and product descriptions carefully before placing an order.
When Are Refunds or Replacements Eligible?
We offer a free replacement or full refund if your item arrives:
- Damaged or defective (e.g. print errors, manufacturing faults)
- Incorrect item received (wrong product, design, or size sent by us)
- Lost in transit (order not delivered within the estimated timeframe)
To be eligible, you must contact us within 30 days of delivery with:
- Your order number
- A clear photo or video showing the issue
How to Submit a Refund or Replacement Request
- Email us at contact.petpalboutique@gmail.com or use the Contact Form on our website
- Include your order number and a description of the issue
- Attach clear photos or videos of the damaged or incorrect item
- Our support team will review your request within 2–3 business days
Refund Processing
Once your refund is approved:
- Refunds are issued to your original payment method
- Processing time is typically 5–10 business days, depending on your bank or payment provider
- You will receive an email confirmation once the refund has been processed
Shipping Costs
- Petpal Boutique covers all costs for replacements or refunds due to our error
- Customers are responsible for return shipping costs where applicable
Contact Us
For any questions regarding your order or this policy, please reach out to us:
- 📧 Email: contact.petpalboutique@gmail.com
- 📋 Contact Form: Available on our website